Shipping and Returns

Shipping and Delivery

The Sola Company ships via FedEx Home Delivery to all Residential Address U.S. states, excluding U.S. territories, and APO/FPO addresses. Due to FedEx restrictions, we cannot ship to PO Boxes

Orders are usually processed and shipped within 24 hours of being placed Monday –Thursday (excluding holidays). Orders placed on Friday past 11 am EST will be processed and shipped on the following Monday (excluding holidays).

Orders placed on Holidays or Sundays will be processed the following business day.

When you place an order on TheSolaCompany.com, you will receive a confirmation email immediately. Once your order leaves our warehouse, we’ll send you another email with tracking information. Please allow up to 3 business days from the date of your order for tracking information to be emailed to you.

Once the order has shipped, it typically takes 2-4 business days to be delivered.

 

How We Calculate Sales Tax

TheSolaCompany.com is required to collect applicable state and local sales tax on orders shipped to states where we have nexus. Taxes apply to all grocery items. Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on grocery items. We are required to follow the rules of each state. Your final order will include the appropriate state and local taxes.

 

Refunds

We offer refunds if your order arrives in a defective state, or you never received your product per carrier tracking information.

If your order arrives in a defective state such as moldy, stale, or rancid, the product (such as bread) is improperly packaged, or the product (contains chocolate) is melted. Please contact us within the first 7 days of receiving the product to be eligible for a refund. We will need your order number to initiate a report.

If you never received your product per carrier tracking information, contact us with your order number to initiate a report. Reports must be received within the first 7 days of the delivery date or expected delivery date. Carrier tracking information will be the sole determining method of the date of loss or arrival. Customer service may require more information by email or phone, before a refund can be approved.

If you purchased your Sola products from one of our authorized retailers that include but are not limited to Albertson’s, Costco, Food City, Food Lion, Harris Teeter, H-E-B, Ingles, Kroger, Lowe’s Food, Meijer, Publix, Price Chopper, Safeway, Walmart, Wegmans please return the items to that retailer, in accordance with their return policy.

To contact us regarding a refund, please complete the form on our Contact Us page.

 

Returns

Due to the perishable nature of our products, we do not accept returns.